COO Paul Herdsman: Putting Family First Helps Maintain Talent

As many entrepreneurs will agree, building a sound, successful business can be a grand yet difficult undertaking. Competition, demand and timing can seem like insurmountable hurdles to creating and maintaining a profitable business strategy.


But hard work, dedication and experience can offset these obstacles in a tremendous way. No one understands this better than Paul Herdsman, Co-Founder and Chief Operating Officer of NICE Global, a customer relationship management, and near-shore business solutions company out of Montego Bay, Jamaica.


As a business-to-business solutions provider, NICE Global aims to add value to businesses through increasing customer retention and increasing revenues by decreasing overhead costs. NICE manages back office operations such as; technical support, live customer service, email marketing, after hours support, cross and up-selling services.


The success of NICE Global, according to Paul Herdsman, has just as much to do with cultivating employee satisfaction, proper training, performance incentives, interdepartmental respect, and progressive recruitment as it does with brand equity and customer engagement. Throughout a successful career Paul Herdsman has developed aa plethora of corporate wisdom that he expresses in the article “12 Successful Tips for Entrepreneurs”.


Herdsman, a married father of two strongly believe in the power of family. A philosophy of “putting family first” guides NICE’s operations, creating a culture that helps employees thrive at work and life. Click Here to go to his Linkedin profile.


Research conducted has shown that employee training programs can increase productivity by more than 230%, reduce staff turnover by 70%, and can lead to a return on investment of over 7,000%. Paul Herdsman ensures that all employees are properly trained, thereby increase quality of workplace experience while driving the bottom line.


Paul Herdsman began 20+ year career in consumer software and customer relationship management. He is a family oriented, problem solving COO who enjoys golf, fishing and keeping this short and concise.


Paul prides himself on not wasting opportunity and investing in people.




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